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Tuesday
Jan102012

"but what's my Total total?"

I was speaking to friend over the weekend about booking flights, and specifically the penny pinching method of adding multiple additional charges once you have picked your flights. After Christmas I booked a flight to Ireland for February this year. Aer Lingus were one of the worst offenders for additional charges, despite booking many flights that appear to cost 99 pence I have never paid less than £70 for a return flight.

All prices include taxes and charges (but not fees!)

I was therefore surprised and pleased to notice that Are Lingus now use a 'total price' for booking a flight. If the flights you chose cost £50 then that 'flight total' of £50 now includes all taxes and charges. The only flaw in the system is that when you get to the fare summary stage your 'TOTAL total' includes an additional £12 handling fee. It seems that Aer Lingus' concept of 'Total price' includes taxes and charges but not fees, which to me at least seems a little sleazy, and completely misses the point of what the average individual assumes the total price is.

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